FOR THE CURIOUS
SHIPPING & DELIVERY
RETURNS & EXCHANGES
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We currently ship only within Singapore. Logistic arrangements are underway to reach our international customers.
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WHERE DOES L/CHEMY SHIP TO?
We currently ship only within Singapore. Logistic arrangements are underway to reach our international customers.
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HOW CAN I ENJOY FREE DELIVERY?
We offer free delivery for purchases above SGD150. Otherwise, a delivery charge of SGD5 applies. However, for delivery into Sentosa, Jurong Island and other restricted areas (Airport, MINDEF premises, PSA Terminal), a delivery charge of SGD10 applies.
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I DID NOT RECEIVE MY CONFIRMATION EMAIL!
Remember to check your SPAM folder. Please contact us enquiry@l-chemy.com if you are unable to locate it.
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WHEN WILL I RECEIVE MY ORDER?
Upon check-out, an order confirmation will be emailed to you immediately. We take 1-2 business days to process your order and 3-5 business days for your order to reach you depending on your location.
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DO YOU HAVE DISCOUNTS OR PROMO CODES?
Subscribe to enjoy 10% off your first order with us. Follow us on social media for seasonal or surprise offers and promotions.
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CAN I USE MORE THAN ONE PROMO CODE?
Only one promo code can be used per order and are available for a limited time only.
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We accept returns on any unopened products in their original packing within 14 days of purchase. All tamper resistant seals must be intact. Please reach out to enquiry@l-chemy.com with your order number and your reason for return. Refunds will be issued in the form of L/Chemy store credits, which will have no expiry date. Strictly no cash refunds will be provided. The exchange or refund will only be effective upon receiving the product. Delivery charges incurred previously will not be refunded. Items that are purchased during sales or using a promotion code are not eligible for returns or exchanges. Exchanges are one time only.
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WHAT IS YOUR RETURN POLICY?
We accept returns on any unopened products in their original packing within 14 days of purchase. All tamper resistant seals must be intact. Please reach out to enquiry@l-chemy.com with your order number and your reason for return. Refunds will be issued in the form of L/Chemy store credits, which will have no expiry date. Strictly no cash refunds will be provided. The exchange or refund will only be effective upon receiving the product. Delivery charges incurred previously will not be refunded. Items that are purchased during sales or using a promotion code are not eligible for returns or exchanges. Exchanges are one time only.
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WHAT IF I RECEIVE A WRONG OR DEFECTIVE PRODUCT?
Let us know at enquiry@l-chemy.com so that we can fix it asap.
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DO I HAVE TO PAY FOR RETURN SHIPPING?
Shipping costs will be borne by the customer except in the case of defective or wrong items. We will not be responsible for any lost shipment and we highly recommend using a trackable shipping provider when making your return.
NEED ADDITIONAL HELP?
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General Inquiries
ENQUIRE@L-CHEMY.COM
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Customer Service
ENQUIRE@L-CHEMY.COM